Privacy Policy

Last Updated: September 2026

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PIT PALS PTY LTD ("Pit Pals", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our Products, contact us or otherwise interact with Pit Pals.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

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1. WHO WE ARE

Pit Pals is an independent collectible trading card brand operated by PIT PALS PTY LTD, Australia.

For the purposes of this Privacy Policy, Pit Pals is responsible for handling your personal information in accordance with applicable privacy laws.

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2. INFORMATION WE COLLECT

Depending on how you interact with Pit Pals, we may collect information such as:

Information you provide to us

• Full name

• Billing and delivery address

• Email address

• Phone number

• Order and purchase information

• Information provided when contacting customer support

• Information submitted through forms on our website

• Information provided when entering promotions, giveaways or redemption programs

• Any other information you voluntarily provide to us

Payment information

Payments may be processed through third-party payment providers.

We generally do not store complete credit or debit card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Operating system

• Pages viewed

• Referring websites

• Approximate location information

• Website activity and interactions

• Date and time of visits

This information may be collected through cookies, analytics tools and similar technologies.

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3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil orders.

• Process payments.

• Ship Products to you.

• Provide customer support.

• Respond to enquiries.

• Process returns, refunds and replacements.

• Process eligible redemption claims.

• Send order confirmations and shipping updates.

• Communicate important information about Products or orders.

• Improve our website, Products and customer experience.

• Analyse website traffic and usage.

• Prevent fraud, abuse or unauthorised transactions.

• Administer promotions, competitions and giveaways.

• Send marketing communications where you have consented or where otherwise permitted by law.

• Comply with legal and regulatory obligations.

• Protect our rights, property and customers.

We will not use your personal information for purposes that are unrelated to the operation of Pit Pals unless permitted or required by law or you have otherwise consented.

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4. MARKETING COMMUNICATIONS

If you subscribe to our mailing list or otherwise provide consent to receive marketing communications, we may send you information about:

• New releases

• Product launches

• Restocks

• Promotions

• Giveaways

• Events

• Other Pit Pals news

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders or transactions.

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5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage and improve our services.

Cookies may be used for purposes including:

• Keeping items in your shopping cart.

• Remembering preferences.

• Understanding how visitors use our website.

• Measuring advertising and marketing performance.

• Improving website functionality.

• Providing relevant advertising where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

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6. THIRD-PARTY SERVICE PROVIDERS

We may use third-party companies and service providers to help operate Pit Pals.

These may include providers involved in:

• Website hosting and e-commerce.

• Payment processing.

• Shipping and delivery.

• Email and marketing communications.

• Website analytics.

• Advertising.

• Customer support.

• Fraud prevention.

• Information technology and security.

These providers may have access to personal information where reasonably necessary to provide their services to us.

We seek to use reputable providers and expect them to handle personal information appropriately.

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7. INTERNATIONAL DISCLOSURE

Some of our third-party service providers may operate outside Australia.

As a result, personal information may be stored, processed or accessed outside Australia, depending on the services we use.

Where required by applicable law, we will take reasonable steps to ensure that overseas recipients handle your personal information appropriately.

By purchasing from Pit Pals, you acknowledge that international processing may occur where reasonably necessary to provide our services.

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8. SHIPPING AND DELIVERY INFORMATION

When you place an order, we are required provide relevant personal information to shipping and delivery providers so that your order can be delivered.

This includes:

• Your name

• Delivery address

• Contact details

• Order information

Where required for international shipments, relevant information may also be provided to customs authorities or other parties involved in the importation and delivery of your order.

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9. REDEMPTIONS

If you submit a redemption claim, we may collect information necessary to verify and fulfil your claim.

This may include:

• Name

• Email address

• Shipping address

• Redemption code or redemption card information

• Order information

• Other information reasonably required to process the redemption

We may retain redemption information for record-keeping, fraud prevention and fulfilment purposes.

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10. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

• Service providers assisting us in operating Pit Pals.

• Payment processors.

• Shipping and logistics providers.

• Customs authorities.

• Website and technology providers.

• Marketing and analytics providers.

• Professional advisers such as accountants, lawyers or insurers.

• Government agencies or law enforcement where required or permitted by law.

• Other parties where you have provided consent.

We do NOT sell your personal information as a standalone commercial product.

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11. DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should take reasonable precautions when using the internet, including keeping your account credentials and devices secure.

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12. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil orders.

• Provide customer support.

• Maintain transaction and business records.

• Resolve disputes.

• Prevent fraud.

• Meet legal, accounting or regulatory requirements.

When personal information is no longer reasonably required, we may securely delete or de-identify it.

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13. ACCESSING YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you.

You may also request that we correct personal information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

In some circumstances, we may be unable to provide access or make a requested change where permitted or required by law.

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14. PRIVACY ENQUIRIES AND COMPLAINTS

If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.

We will consider your complaint and take reasonable steps to investigate and respond.

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator or authority in your jurisdiction.

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15. CHILDREN'S PRIVACY

Our website and Products are not specifically directed towards children.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided us with personal information in circumstances where they should not have done so, please contact us so that we can review and, where appropriate, delete the information.

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16. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, including social-media platforms, retailers, payment providers or other services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

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17. SOCIAL MEDIA

If you interact with Pit Pals through social-media platforms, information you provide through those platforms may be collected and processed by the relevant platform.

If you publicly tag Pit Pals or submit content to us, we may use that content in accordance with our Terms and Conditions.

Your use of social-media platforms is subject to the privacy policies and terms of those platforms.

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18. YOUR RIGHTS

Depending on where you live and the laws applicable to you, you may have rights relating to your personal information, including rights to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of information in certain circumstances.

• Withdraw consent where processing is based on consent.

• Opt out of marketing communications.

• Make a privacy complaint.

These rights are subject to applicable legal requirements and exceptions.

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19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

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20. CONTACT US

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us.

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PIT PALS PTY LTD
Australia
Email: admin@pitpalscards.com